IT Support and Maintenance in Namibia
All Services
How we can help you?
One team for support, hardware and the network behind it.
Contact
+264 81 345 4440
IT Support That Actually Answers
Day to day IT support for businesses, schools and government offices in Windhoek and across Namibia. Remote help within the hour, a technician on site when the problem needs hands, and a maintenance schedule so fewer things break in the first place.
Most companies do not need a full time IT department. They need someone to pick up when the accounts machine will not print on the last day of the month, and someone who noticed the server drive was failing three weeks before it failed. That is the work we do.
We support mixed environments, Windows desktops and laptops, Windows Server, Microsoft 365, printers and scanners, network switches and firewalls, and the odd legacy machine that runs one critical piece of software and cannot be replaced yet. If it plugs in and the business stops when it stops working, it is in scope.
What Our Support Covers
Helpdesk for staff, by phone, email or WhatsApp, because that is how people in Namibia actually ask for help. Hardware diagnostics and repair, with loan equipment while yours is out. Software installation, licensing and updates. User account setup and removal, including the leavers nobody remembers to disable. Data backup checks and restore testing, which is the part most companies skip until the day it matters. Printer, scanner and peripheral support. Virus and malware clean up. And escalation into our other teams when a support ticket turns out to be a cabling or network problem rather than a computer one.
Response Times You Can Plan Around
Every logged call gets a response within twelve hours. Anything that has stopped the business, a downed server, a dead switch, a site with no email, moves to the front of the queue and gets attention the same day. We tell you what we found, what we did and what it will take to stop it happening again, in plain language rather than ticket jargon.
Preventive Maintenance
Scheduled visits where we apply updates and security patches, check disk health and free space, verify that backups completed and can be restored, clear dust out of machines that live in dusty places, and flag hardware that is heading for failure. It is the least dramatic part of the service and the part that saves the most money.
Remote and On Site Support
Password resets, software faults and configuration problems are usually solved remotely in minutes. Anything physical, a machine that will not power on, a cable that has been pulled out, a printer jam nobody can reach, gets a technician on site. We cover Windhoek daily and travel to sites elsewhere in Namibia by arrangement.
Support for Schools and Colleges
Computer labs take more abuse than any office. We support school and college IT across Namibia, lab machines and imaging, staff laptops, projectors and interactive boards, filtered internet, and the student information and e-learning systems that have to be up during term. We work around the timetable rather than through it.
Support for SMEs and Corporates
Small firms get the same standard of support as large ones, sized to what they actually run. Support is sold per month against an agreed scope, so the cost is predictable and there is no argument about the bill after a bad week. If you would rather hand over the whole environment including monitoring and vendor management, look at managed IT services instead.
What a Support Agreement Includes
- Unlimited helpdesk by phone, email and WhatsApp
- Twelve hour response on every logged call, same day on anything down
- Scheduled maintenance visits with a written report
- Updates, security patches and antivirus management
- Backup verification and restore testing
- User account setup, changes and removal
- Asset register of what you own and where it is
- Loan equipment while yours is being repaired
- Discounted rates on hardware and software we supply