Terms & Conditions
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Welcome to M1 Technologies (“Company,” “we,” “our,” or “us”). By accessing, browsing, or using our website or purchasing any of our products or services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, you must refrain from using our services.
M1 Technologies provides IT support, IT sales and supplies, web design, hosting, graphic design, network infrastructure, software development, and related technology solutions. We reserve the right to amend, suspend, or discontinue any service without prior notice.
All prices are in Namibian Dollars (N$) unless otherwise stated.
Payment terms are as stated on quotations, invoices, or contracts.
We reserve the right to adjust prices without prior notice.
Late payments may incur penalties or service suspension until outstanding balances are settled.
All orders are subject to acceptance and availability.
Delivery times are estimates only and may be affected by factors beyond our control.
For hardware and software sales, ownership transfers only after full payment is received.
All website content, designs, software code, and materials developed by M1 Technologies remain our intellectual property unless otherwise agreed in writing.
Clients may not reproduce, resell, or redistribute any of our intellectual property without prior written consent.
Services are provided on an “as-is” basis unless otherwise stated in a written agreement.
We are not liable for indirect, incidental, or consequential damages resulting from the use or inability to use our services.
Our liability is limited to the total amount paid by the client for the specific service in question.
All sales of hardware, software, and digital services are final unless expressly stated otherwise in writing.
Refunds will only be issued in cases where M1 Technologies is unable to deliver the service due to our own fault and where the client has provided full cooperation.
No refunds will be issued for:
Change of mind or personal circumstances after payment.
Delays caused by the client’s failure to provide required information, access, or approvals.
Services that have already commenced, been delivered, or substantially completed.
Digital products, software licenses, or hosting services once activated.
For pre-paid service agreements, early termination by the client will result in forfeiture of any unused portion of the payment.
In all cases, M1 Technologies reserves the sole right to determine eligibility for refunds.
- All products supplied by M1 Technologies are sold as final and cannot be returned or exchanged because of a change of mind, an order placed in error, or an item that is no longer needed.
- The only exception is a product that is defective because of a manufacturing fault, which is handled under the manufacturer's warranty for the period stated on the quotation or invoice. A manufacturing defect reported in writing within 7 days of delivery is treated as an out of box failure and we press the supplier for a replacement.
- Where we have supplied an item that does not match the approved quotation, or where transit damage is noted on the delivery note at the time of delivery, we correct it at no cost to the client.
- Warranty claims must be logged in writing with the invoice number, the serial number and a description of the fault, and the item must be returned complete with its packaging and accessories. We collect within Windhoek at no charge; clients outside Windhoek arrange and pay for transport to our office, at their own risk.
- Sealed, unopened stock in resaleable condition may be taken back within 7 days of delivery at our sole discretion, less a 15% handling fee, and issued as a credit against the client's account.
- Physical damage, power surge and liquid damage, misuse, unauthorised repair, consumables, and activated software licences, subscriptions and hosting are not covered. Clients must back up their data before handing over equipment.
- The full Return Policy sets out the detail.
The client must provide accurate and up-to-date information for the execution of services.
The client must ensure they have proper backups and security measures for their systems unless contracted otherwise.
We reserve the right to suspend or terminate services if a client:
Breaches these Terms & Conditions.
Engages in unlawful or fraudulent activity.
Fails to make timely payments.
These Terms are governed by the laws of the Republic of Namibia. Any disputes will be resolved amicably, failing which they will be referred to the appropriate courts in Namibia.
We may update these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of any changes.
Terms & Conditions 2026
Last Updated: 21 August 2026 - Effective: 01 January 2021
Mwaetako One technologies CC t/a M1 Technologies
Namibian IT company offering IT support, IT sales & supplies, web design, hosting, graphic design, network infrastructure, and software services.
